Terms of Use & Policies
Terms of Use
Privacy Policy
Anti-Spam Policy
Acceptable Use Policy
Disclaimer
Terms of Use
Spider Networks welcomes you to our service. The Service is supplied to you on these terms. To activate your account, read through the Terms, close this window and return to the registration page. To proceed and activate your account, you must indicate your acceptance of these Terms by ticking the associated checkbox on the registration page.
Services and Products
Service and products are owned and operated by Spider Networks Ltd. We aim to provide you with a range of hosted, web-based applications, incorporated in a portal or on a standalone basis. We do not monitor, edit or disclose your messages or data content unless required by law. You use these services and products at your own risk.
We plan to progressively improve and upgrade our services and products and will provide you with notification of any changes 30 days in advance of these being released.
Service Levels
We expect to maintain industry standard service levels on our services and target 99.5% availability on all our services. We also target 90% adherence each month to our service response targets.
We operate an anti-spam policy and a privacy policy and are registered under the data protection act.
Your responsibility
You are responsible for the content of your messages and your data. You must comply with all regulations, policies and procedures of networks connected to the Service (including Internet specific regulations, policies and procedures). You are responsible for the client environment accessing the hosted services, including hardware, telecoms and other software used.
You cannot resell the Service without our written permission. You cannot use the Service for chain letters, junk mail, spamming or any use of distribution lists to anyone who has not given you specific permission to do so. You must not send, store on or post to the Service any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. You must not transmit or upload material that encourages conduct that could be a criminal offence, result in civil liability or otherwise violate any relevant law or regulation. You must not use the System to attempt to gain access to other computer systems. You must not interfere with any other person's or entity's use or enjoyment of the Service.
Administration of Civic Post
All site administration is managed by Spider Networks Ltd. You are responsible for keeping your password confidential, and for any activities occurring in your account or under your password. You must establish and maintain proper security measures and procedures to provide for the safe custody of your username and password and to prevent unauthorized access to or use of the materials and/or any data available through the Service. You may change your password or set up or close an account at any time by following instructions given in the Service. You must immediately notify us of any unauthorized use of your account or any other breach of security which you know about on our support site: www.spider-networks.net/support
You must maintain accurate and complete registration data about yourself as prompted by the service and maintain this to ensure we have correct contact details for you. We reserve the right to terminate the service should this data become out of date. We have implemented secure procedures to protect this confidential data and to prevent alteration, unauthorised disclosure, or accidental or unlawful destruction.
Indemnity
You agree to indemnify and hold Spider Networks and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the Service, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of any rights of another.
No Resale of Service
You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.
Terms of Contract
All products and services are sold based on 1 year license agreements. Continuing use of our products and services is contingent on payment being made on the annual renewal date. Should you fail to renew your license we reserve the right to disable your access to all software, data and messages stored within our hosted environment and we have no obligation to forward any unread, unsent or stored messages or data.
Payment
All fees are due in advance of the license year.
Payment Methods
All online payment transactions are by credit card and are operated via a secure server through the WorldPay service. We accept the following cards: Visa, MasterCard, Switch, American Express, JCB, Diners, Laser, and Electron. All transactions are subject to validation checks.
7 Day Guarantee
All accounts are entitled to an unconditional 7 day money back guarantee. This guarantee begins the day we send out your account's login details. If you wish to cancel your account and receive a full refund within 7 days of the date you signed up, please email finance@spider-networks.net.
Refunds
All refunds are made at the sole discretion of the company. Refunds or returns are only if you qualify for the 7 day guarantee. We will process and apply refunds within 30 days of submission.
Cancellations
All cancellations must be made by contacting finance@spider-networks.net. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you are cancelling within the 7 day guarantee period.
Our rights in content
The content of all Spider portals is protected by intellectual property rights and laws. This content includes text, software, music, sound, photographs, video, graphics and other material contained in or distributed in the Service. You may only use this content in ways expressly authorised by us or by the relevant advertiser.
Modifications to the Service
Spider Networks reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Spider Networks shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
Termination of the Service
You agree that Spider Networks may, under certain circumstances and without prior notice, immediately terminate your account, any associated email address, and access to the Service. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the TOC or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Service (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) nonpayment of any fees owed by you in connection with the Services. Termination of your Civic Post account includes (a) removal of access to all offerings within the Service (b) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (c) barring of further use of the Service. Further, you agree that all terminations for cause shall be made in Spider Network's sole discretion and that Spider Networks shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Service.
Privacy Policy
Civic Post respects the privacy of its members and takes its responsibilities regarding the security of your customer information very seriously. Civic Post is committed to providing you with a professional, valuable and personalised service whilst safeguarding your privacy. This Privacy Policy explains how Civic Post use your personal data. This information will assist you to determine whether or not to provide your personal data to Civic Post.
Civic Post may update this Privacy Policy from time to time. We will notify members of all material changes through the www.civicpost.net website.
What is personal data?
Personal data is any information that allows you to be identified. The types of personal data Civic Post will collect may include details of your name, address, telephone number, email address, fax number and date of birth.
How does Civic Post use personal data?
Civic Post will use your personal data where it is necessary to do so because it is relevant to Civic Post's dealings with you including for billing, customer service and network management.
Civic Post does not share your details with its third party partners; if you choose to do so yourself through, for example, an advertisement or promotion featured on the Civic Post website, then that is a matter between you and that third party and is subject to their Privacy Policy. If you have consented to receive third party direct marketing you will need to unsubscribe directly with that third party.
Civic Post will only use your personal data in a way that is fair and lawful taking into account your consent, the extent to which it is necessary for Civic Post to use your personal data in its dealings with you and the purposes which are disclosed to you in this Privacy Policy or which are relevant to the reason for your giving your personal data to us. Civic Post will not sell, trade or rent your personal information to others.
Under the provisions of the UK's Data Protection Act and as required by law, Civic Post may be compelled to disclose a member's data to a law enforcement agency in connection with an investigation. In these cases, the law enforcement agency is required to provide Civic Post with a duly authorised Data Protection Release form which obliges Civic Post to disclose the information to that agency and its named nominees.
Use of "cookies"
Civic Post uses "cookies" on its website(s). The "cookies" contains information related to and essential to your user session on the Civic Post website.
Security of your personal data
Civic Post has in place appropriate technical and organisational security measures to prevent unauthorised or unlawful disclosure of, access to, accidental or unlawful loss or destruction of, or access, alteration or unauthorised disclosure of your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorised members of staff within Civic Post.
Your rights to your personal data held by Civic Post
Civic Post will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
Anti-Spam Policy
Civic Post specifically does not authorise the use of its computers, servers, routers, network and software (the "Service") to accept, transmit or distribute unsolicited bulk e-mail. It is also a violation of Civic Post policy, and the law, to send or cause to be sent email that makes use of or contains invalid or forged headers or other means of deceptive addressing. Email sent or caused to be sent from the Civic Post Network that violates the Terms & Conditions is also unauthorised. Further, Civic Post does NOT permit the harvesting or collection of usernames or email addresses from the Civic Post website for any purpose including sending unsolicited email. Any such action constitutes a violation of Civic Post policy.
Civic Post reserves the right to take all legal and technical steps available to prevent unsolicited bulk email or other unauthorised email from entering, utilising or remaining within the Service. Such action may include, without limitation, the use of filters or other network devices, immediate termination of the Service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant any right to transmit or send email to or through the Service, and in no event shall any failure by Civic Post to enforce this policy constitute a waiver of Civic Post's rights.
To report breaches of the Civic Post Anti-Spam Policy to click here. Please make sure to include complete headers of the suspect email.
Acceptable Use Policy
Civic Post reserves the right to change this AUP at its sole discretion and without prior notice. Any decision made by Civic Post in relation to this service will be final on all matters.
Exchanging email and publishing content online, including images, text and other media, is generally a matter of common sense and courtesy to others. The vast majority of Civic Post customers will be able to use their own sense of what is appropriate to guide their behaviour when using our service and will have no problem in conforming to this AUP as well as international copyright laws.
Regrettably, from time to time, emails are sent and content is published that is either considered unacceptable by other members of the Internet community or is in breach of copyright or other legal statutes. This is usually described by the generic term of "abuse".
Civic Post's AUP does not permit members to use the Service for chain letters, junk mail, spamming or any use of distribution lists to anyone who has not given you specific permission to do so; to send through, store on or post to the Service any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. to transmit or upload material that encourages conduct that could be a criminal offence, result in civil liability or otherwise violate any relevant law or regulation; to use the System to attempt to gain access to other computer systems; or to in any way use the Service to interfere with any other person's or entity's use or enjoyment of the Service or the Internet at large.
It is not always obvious whether such activity is innocent, inadvertent, or intentional. However, certain activities will result in action being taken by Civic Post as described below.
Civic Post will enforce appropriate sanctions against any of its customers who are responsible for serious "abuse". Such sanctions may include, but are not limited to, a formal warning, suspension of Service access, termination of the customer's account(s) and/or website(s) or, in the case of criminal acts, reporting the customer to the appropriate authorities for prosecution.
If an account suspension is imposed, then this may be lifted solely at Civic Post's discretion, upon receipt of a formal written undertaking not to commit any future "abuse". All cases are considered individually upon their merits.
Disclaimer
If you choose a link to a website outside Civic Post please be aware that it is an external site and, therefore, Civic Post neither manages nor maintains it and is not responsible for its content or operation. Whilst every effort has been made to ensure the quality of all websites linked with Civic Post, we are not responsible for material contained on those sites.
You might correspond with organisations or individuals advertising their products or services on Civic Post. Any correspondence, transactions, and terms relating to your dealings with advertisers are solely between you and the advertiser. You maintain rights, responsibilities and sole legal liability for any content, information or materials you upload, store or post on Civic Post.
If you have any questions or wish to report a site linked to Civic Post which contains, or subsequently links to, inappropriate material please click here to use our customer support system.